Privacy Policy

Overview

EQ Systems Inc. (“we,” “us,” or “our”), operating under the brand Energy Quotient™, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (eq.systems and its subdomains), use our products and services (collectively, the “Services”), or otherwise interact with us.

Information We Collect

Information You Provide Directly

We collect information you choose to provide, including:

• Contact information: Name, email address, phone number, company name when you contact us, request information, enroll in our demo, or apply for our pilot program.
• Account information: Email address and authentication data when you create an account for the Services.
  
• Communication data: Content of messages you send us via email, contact forms, or other channels.
  
• Professional information: Job title, industry, facility details, and other information relevant to our Services.
  

Information Collected Automatically

When you use the Services, we may automatically collect:

• Usage data: Pages visited, time spent on pages, links clicked, general navigation patterns, and similar interaction data.
• Device and log information: Browser type, operating system, IP address, device identifiers, timestamps, and request information.
  
• Cookies and similar technologies: See “Cookies” section below for more information.
  

Information from Third Parties

We may receive information about you from third parties, including:

• Authentication providers: If you sign in using Google or Microsoft OAuth, we receive basic profile information (such as your name and email address) as authorized by you through their consent screens. We use this information only to authenticate you, manage your account, and secure access to the Services.
• Business partners: Information from partners when you have authorized them to share it with us or when we jointly provide Services.
  

How We Use Your Information

We use collected information for the following purposes:

• Provide services: Deliver and operate the Services, process inquiries, provision demo access, and support pilot program participants and customers.
• Communicate: Respond to your questions, send service-related announcements, and provide requested information.
  
• Improve our services: Analyze usage patterns and feedback to improve the performance, security, and usability of our website and platform.
  
• Security: Protect against unauthorized access, monitor for abuse, detect and prevent security incidents, maintain service integrity, and comply with legal obligations.
  
• Marketing (with consent): Send newsletters, product updates, or invitations to events when you have opted in. You can opt out at any time; doing so will not affect important service-related communications.
  

We do not sell your personal information to third parties.

Information Sharing

We share information only in the following circumstances:

• Service providers: With trusted vendors who assist our operations (such as hosting, email delivery, customer support, and analytics tools), subject to appropriate confidentiality and security obligations. We do not allow these service providers to use your personal information for their own marketing purposes.
• Legal requirements: When required to do so by law, regulation, court order, or government request, or to protect our legal rights and the safety of our users and the public.
  
• Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of all or a portion of our assets. If your information is subject to a different privacy policy as a result of such a transaction, we will take reasonable steps to notify you.
  
• With your consent: When you have explicitly authorized us to share specific information with third parties.
  

Cookies

We use cookies and similar technologies to support and improve the Services. These may include:

• Essential cookies: Enable core website functionality, such as session management, authentication, and security.
• Analytics cookies: Help us understand how visitors use our site (for example, aggregate, anonymized usage metrics) so we can improve performance and content. We use this information to improve the Services, not to build advertising profiles.
  
• Preference cookies: Remember your settings and preferences to provide a more tailored experience.
  

You can control cookies through your browser settings. Disabling certain cookies may impact the functionality of the Services.

Data Security

We implement appropriate technical and organizational measures to help protect your information, including:

• Encrypted data transmission (TLS 1.2 or higher)
• Secure authentication and session management
  
• Access controls, least-privilege principles, and audit logging
  
• Regular internal reviews of our infrastructure and security posture
  

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

For example, we typically retain:

• Contact and account information for as long as you maintain an account or an active relationship with us, and for a reasonable period afterward.
• Log and analytics data for a limited period to support security, troubleshooting, and service improvement.
  

When information is no longer needed, we will take reasonable steps to securely delete, anonymize, or aggregate it.

Your Rights

Depending on your location and applicable law (for example, if you are located in the European Economic Area, the United Kingdom, or certain U.S. states), you may have rights with respect to your personal information, which can include:

• Access: Request a copy of personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
  
• Deletion: Request deletion of your personal information, subject to certain exceptions (for example, where we are required to retain it by law).
  
• Restriction or objection: Request that we restrict or stop certain processing of your personal information, where applicable.
  
• Portability: Request a copy of certain information in a structured, commonly used, and machine-readable format, where applicable.
  
• Opt-out of marketing: Unsubscribe from marketing communications by using the link provided in our emails or by contacting us.
  

To exercise these rights, contact us at privacy@eq.systems. We may need to verify your identity before fulfilling certain requests.

Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.

International Data Transfers

If you access or use the Services from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws that are different from those in your country of residence.

We use appropriate safeguards, consistent with applicable law, to protect personal information during such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If we make material changes, we will take reasonable steps to notify you, such as by posting a notice on our website or sending an email to registered users.

Platform Customers

For detailed information about how we handle operational and waveform data in our platform services, including our commitments regarding data ownership, security, and ethical AI practices, see our Responsible Use & Data Commitments.

Contact Us

For questions about this Privacy Policy or our data practices:

Email: privacy@eq.systems

Mail:
EQ Systems Inc.
c/o A Registered Agent, Inc.
8 The Green, Ste A
Dover, DE 19901